MAPFRE Insurance is committed to providing you with superior claim service. We have claim personnel that specialize in certain areas of the claim handling process. You can be sure we have the right person with the right specialty giving attention to your claim. Below is a listing of some of the personnel you may be in contact with:
Claim Service Center Representative
This is the person you will speak with when your first report your claim.
Physical Damage Adjuster
This is the person you will deal with when your claim involves damage to your auto.
Licensed Commerce Appraiser
This individual will inspect your vehicle for an appraisal of damage. They are licensed by the Commonwealth of Massachusetts, and may work directly for MAPFRE Insurance or for an approved independent appraisal firm.
Casualty Claim Adjuster
This individual will contact you if there were injuries in the auto accident.
Property Loss Adjuster
If you have a homeowners claim, you will hear from this individual.
Property Loss Adjustment Firm
You will be contacted by an adjuster from this type of firm if the damage to your home or property needs to be inspected.