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MAPFRE | Commerce Insurance

Tips to Expedite your Report

In general, the claim reporting process is facilitated by providing us with your policy number and as much detail on the loss as possible. Below is some additional information to help to expedite the call for the following claims. However, please do not delay your report to us if certain pieces of information are not readily available to you.


If you were involved in an automobile accident:

  • Have your policy number available when you report the loss to us.
  • Provide information concerning your vehicle including its year, make, model, license plate number, and the area of damage it sustained. We will also need to know where the vehicle can be located if it was towed from the accident scene. Please include the street address and telephone number of the facility where your vehicle is located.
  • If the driver of your vehicle was different from the owner, we will need the full name of the operator along with his/her address, date of birth and driver's license number.
  • Have information on the other party/parties involved in the accident including the name and address of the owner and operator (if different) of the other vehicle(s). Please include the year, make, model, license plate number, and the area of damage sustained of the other vehicle. The name of the other party's insurance company would also be helpful.
  • If the police were at the scene of the accident, we will need to know which department responded and if there were citations issued to any of the involved parties.
  • The date, time, and location of the accident including street names and any landmarks.
  • Names and addresses of any witnesses to the accident.
  • Names and addresses of any injured parties, along with a description of the nature of the injuries.
Please do not delay your report to us if certain pieces of information are not readily available to you.

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If your vehicle was stolen:

  • Notify the police that your vehicle has been stolen.
  • Have your policy number available when you report the loss to us.
  • Provide us with the date, time, and location from which your vehicle was stolen, including street names and any landmarks.
  • Have information concerning your vehicle including its year, make, model, license plate number, color, and the area of damage it sustained, if any. If the vehicle has been recovered, we will need the current location of the vehicle. Please include the street address and telephone number of the facility where your vehicle is located.
  • If your vehicle was recovered and it has been burnt, the state law requires you to complete a FP 33C report which can be obtained at your local fire department.
  • If there was an arrest made, provide us with any suspect's names, if available.
Please do not delay your report to us if certain pieces of information are not readily available to you.

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If your vehicle was damaged in an incident other than a collision (for example: vandalism, fire, glass):

  • Have your policy number available when you report the loss to us.
  • Provide information concerning your vehicle including its year, make, model, license plate number, and the area of damage it sustained. We will also need to know where the vehicle can be located if it was towed from the accident scene. Please include the street address and telephone number of the facility where your vehicle is located.
  • The date, time, and location of the incident, along with the details of how the damage was sustained.
  • If the driver of your vehicle was different from the owner, we will need the full name of the operator along with his/her address, date of birth and driver's license number.
  • Have names and addresses of any witnesses to the incident. If your car was vandalized, please provide us with the names of any suspects, if available.
  • If you have had an automobile fire, the state law requires you to complete a FP 33C report. This can be obtained at your local fire department.
Please do not delay your report to us if certain pieces of information are not readily available to you.

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If you have a homeowner claim:

  • Have your policy number available when you report the loss to us.
  • Provide a description of the occurrence with as much detail as possible.
  • The date, time and location of the incident.
  • Provide a description of the damage or loss to your home or your personal property with as much detail as possible.
Please do not delay your report to us if certain pieces of information are not readily available to you.

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    Massachusetts:
    Call 1-800-221-1605

    New Hampshire:
    Call 1-800-513-4813

    Available 24 hours a day

  • Report a Claim Online

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