Claim Service Center Representative

This is the person you will speak with when your first report your claim.

Physical Damage Adjuster

This is the person you will deal with when your claim involves damage to your auto.

Licensed Commerce Appraiser

This individual will inspect your vehicle for an appraisal of damage. They are licensed by the Commonwealth of Massachusetts, and may work directly for Commerce Insurance Company or for an approved independent appraisal firm.

Casualty Claim Adjuster

This individual will contact you if there were injuries in the auto accident.

Property Loss Adjuster

If you have a homeowners claim, you will hear from this individual.

Property Loss Adjustment Firm

You will be contacted by an adjuster from this type of firm if the damage to your home or property needs to be inspected.