CommerceCares Account

To view and manage your insurance policy, pay your bills online, enroll in or change your scheduled deduction date in our Electronic Funds Transfer (EFT) program, or report and track an insurance claim, please login to your CommerceCares account at www.commercecares.com. If you need assistance in accessing your account please email Billingcomments@Commerceinsurance.com

Not enrolled? No problem, grab your bill or EFT statement and locate the policy access code on the bottom left, then visit www.commercecares.com to register today. If you do not have your bill send an email to billing questions below to request assistance.

Billing Questions/Customer Service

BILLING QUESTIONS/CUSTOMER SERVICE EMAIL
For general billing questions or comments, please email Billingcomments@Commerceinsurance.com. Please be sure to indicate your policy number and contact information in your email.

Customer Service is available Monday through Friday from 8:00 a.m. to 6:00 p.m. EST

MASSACHUSETTS
Payment and Billing Information
1-800-922-8276
(An additional fee is assessed to each payment made by phone.)

Automated Account Information is available 7 days a week, 24 hours a day, with the exception of system maintenance Sunday from 9:00 p.m. to Monday 4:00 a.m.

NEW HAMPSHIRE
Payment and Billing Information
1-800-513-4813

Automated Account Information is available 7 days a week, 24 hours a day.

Claims Service Center

CLAIMS SERVICE CENTER EMAIL
For general claims questions or comments, please email Claimscomments@Commerceinsurance.com. Please be sure to indicate your policy number in your email. Report claims 24 hours a day, 365 days a year.

MASSACHUSETTS
1-800-221-1605

NEW HAMPSHIRE
1-800-513-4813

For the Hearing Impaired, please call our TTY number: 1-888-600-6959.

For existing claims, please call the above numbers Monday through Friday from
8:00 a.m. to 4:30 p.m. EST.

If you prefer to file your claim online, you may complete our online claim submission form.

Policy and Insurance Coverage Questions

If you do not wish to enroll in a CommerceCares account, please direct all questions and requests regarding your policy, insurance quotes and insurance coverage, adding/deleting coverage, canceling a policy and any other questions you might have about your policy or coverage to your independent insurance agent.

If you need your agent's contact information please email generalcomments@commerceinsurance.com with the name of your agency, your full name and policy number if you have it available.

Find an Agent

If you are not currently insured with MAPFRE Commerce and wish to find an agent near you, visit www.commerceinsurance.com and click on the Commerce Next to You - Find an Agent tool.

For questions or concerns regarding your independent insurance agent, please contact generalcomments@commerceinsurance.com