Make a Payment

Select your policy for New Hampshire
Policy Number Begins With


MAPFRE | Commerce Insurance

Reporting a Claim

Rapid settlement of a claim begins with a timely report to us of a loss to your automobile or home. You can report the loss to your local independent insurance agent or call MAPFRE Insurance directly. This service is available to our MAPFRE customers, as well as anyone else involved in an incident with one of our MAPFRE insured.

Report a Claim directly to MAPFRE Insurance

You can report a claim to us anytime 24 hours a day - 365 days a year

Massachusetts Insureds: 1-800-221-1605, New Hampshire Insureds: 1-800-513-4813

During the claim report process, a professional, skilled claim representative will gather full detailed information on your claim and enter it electronically into our system. The claim report should take only 10-15 minutes. At the end of the report, you will be provided with the following information:

  • Your file number
  • Your claim adjuster's name and telephone extension
  • Answers to any general questions that you may have

Additionally, if your claim is for damage to your auto and you have chosen certain coverages, at the end of the telephone call you will have the following information:

  • An assignment of a licensed MAPFRE appraiser to inspect your vehicle and write an appraisal of damage. This appraisal can be done at your home or work, or you can visit one of our convenient Drive-In appraisal locations.
  • We will provide you with names of preferred rental companies and assistance in arranging for a comparable substitute vehicle while yours is being repaired.
  • An explanation of the repair process and MAPFRE’s Preferred Repair Shop Program which provides you with a guarantee for the quality and workmanship of the repairs.

To help speed up the call, please review the Tips to Expedite your Report. To see the various MAPFRE Claims personnel that may assist you with your claims, please see the Claims Personnel section.

Report a Claim to MAPFRE Insurance Online

If you prefer to file your claim online, you may complete our online claim submission form. After completing the form, you will be provided with a submission number, and one of our representatives will typically contact you within one business day to provide you with any additional claims information.

Agent Locator


Drive-in Appraisals


Online Services


Customer Profile

Access billing and previously reported claim information online anytime!

Register Now!

Login to CommerceCares

Existing Claims

    For questions on claims that have already been reported, please call from 8:00 A.M. to 4:30 P.M / Monday - Friday.

    Call 1-800-221-1605

    New Hampshire:
    Call 1-800-513-4813

    MAPFRE Claim Department
    11 Gore Road
    Webster, MA 01570



Make a Payment

Select a state to make a payment.