Make a Payment

Select your policy for New Hampshire
Policy Number Begins With


MAPFRE | Commerce Insurance

Claims Service


At MAPFRE Insurance, we are committed to providing you with outstanding claim service. If you have an accident involving your automobile or your home, we are here for you and are committed to handling your claim quickly and efficiently. We also offer you the opportunity to report your claim to your local independent insurance agent or directly to MAPFRE Insurance.

Report a Claim directly to MAPFRE Insurance

MAPFRE Insurance has skilled claim representatives to take your report toll free anytime 24 hours a day - 365 days a year

Massachusetts Insureds: 1-800-221-1605, New Hampshire Insureds: 1-800-513-4813

Report a Claim to MAPFRE Insurance Online

If you prefer to file your claim online, you may complete our online claim submission form. After completing the form, you will be provided with a submission number, and one of our representatives will typically contact you within one business day to provide you with any additional claims information.

We do not know about an accident or loss until you or someone on your behalf reports it to us. As soon as we receive your report, we can immediately assign your claim to the appropriate specialized adjuster, make all the pertinent arrangements to process your claim and answer the all-important questions such as, 'What happens next?'

Both your independent insurance agent and the MAPFRE Insurance appreciate your business and are honored to service your insurance claim needs.

Questions on Existing Claims

For questions on claims that have already been reported, our adjusters are available to assist you from 8:00 A.M. to 4:30 P.M, Monday - Friday at the telephone numbers listed below:

Massachusetts Insureds: 1-800-221-1605, New Hampshire Insureds: 1-800-513-4813

Claim Department Mailing Address

Commerce Claim Department
11 Gore Road
Webster, MA  01570

Claims Department Fax Number


Agent Locator


Drive-in Appraisals


Online Services


Customer Profile

Access billing and previously reported claim information online anytime!

Register Now!

Login to CommerceCares


Make a Payment

Select a state to make a payment.