MAPFRE | Commerce Insurance

Claims Service


At The Commerce Insurance Company, we are committed to providing you with outstanding claim service. If you have an accident involving your automobile or your home, we are here for you and are committed to handling your claim quickly and efficiently. We also offer you the opportunity to report your claim to your local independent insurance agent or directly to MAPFRE | Commerce Insurance.

Report a Claim directly to Commerce Insurance

Commerce Insurance Company has skilled claim representatives to take your report toll free anytime 24 hours a day - 365 days a year

Massachusetts Insureds: 1-800-221-1605, New Hampshire Insureds: 1-800-513-4813

Report a Claim to Commerce Insurance Online

If you prefer to file your claim online, you may complete our online claim submission form. After completing the form, you will be provided with a submission number, and one of our representatives will typically contact you within one business day to provide you with any additional claims information.

We do not know about an accident or loss until you or someone on your behalf reports it to us. As soon as we receive your report, we can immediately assign your claim to the appropriate specialized adjuster, make all the pertinent arrangements to process your claim and answer the all important questions such as, 'What happens next?'

Both your independent insurance agent and the Commerce Insurance Company appreciate your business and look forward to servicing you for your insurance claim needs.

Questions on Existing Claims

For questions on claims that have already been reported, our adjusters are available to assist you from 8:00 A.M. to 4:30 P.M, Monday - Friday at the telephone numbers listed below:

Massachusetts Insureds: 1-800-221-1605, New Hampshire Insureds: 1-800-513-4813

Claim Department Mailing Address

Commerce Claim Department
11 Gore Road
Webster, MA  01570

Claims Department Fax Number


Agent Locator


Claims Locator

 Drive-in Appraisals
 Preferred Repair Shops

Online Services



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