Auto Glass Claims

Step 1 - Reporting a Windshield/Auto Glass Claim

This step is the process whereby you notify a Commerce Claim Service Center Representative or your independent insurance agent that you have a glass claim for your automobile.

You can report a claim to us anytime 24 hours a day - 365 days a year

Reporting a glass claim takes approximately 5 to 10 minutes.

Step 2 - Preferred Glass Shop Facilities

Commerce Insurance Company has made special arrangements with many of the large glass repair shops located throughout the state. We consider these shops to be Commerce Insurance Company's Preferred Glass Shops. Immediate scheduling of an appointment can be made with these shops by allowing one of our Claim Service Representatives set up an appointment with a Preferred Glass Shop, in most cases, directly via the internet into their scheduling systems to find an available time that is convenient for you.

• View listing of Preferred Glass Shops

Below is a listing of the benefits you will receive by choosing a Commerce Insurance Company Preferred Glass Shop:

• Commerce guarantees the quality and workmanship of any glass installation conducted at one of our Preferred Glass Shops.
• These shops were chosen based on their track record for a high level of customer satisfaction.
• The companies provide a lifetime guarantee for "fit and finish" of the glass installment. This is backed up by Commerce's guarantee that all the work will be performed to your satisfaction or we will intervene to ensure same.
• Commerce will pay a reasonable amount for your glass installment. All the Commerce Preferred Glass shops will perform the glass installment for the amount we pay. We can only provide that guarantee through a Commerce Preferred Glass Shop. If you select a shop that is not a Commerce Preferred Glass Shop, you may want to confirm they will complete the work for the amount we pay. This will avoid you being billed for any balances.
• Mobile Service is available anywhere in the country. That means the work can be done at your home or workplace, weather permitting.